The analysis of factors determining quality of medical care: application of sociological survey of physicians
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Abstract
The investigation of aspects (factors) determining quality of medical care permits to find out mechanisms of effecting them in the process of quality management. The results of international studies were outlined and applied in sociological survey concerning six aspects (factors) effecting quality of medical care: orientation to patient, personnel, organization of process, information and knowledge, resources application, process management. The sociological survey of physicians gave an opportunity to carry out a preliminary evaluation and to reveal necessary directions of profound analysis of particular aspects (factors) effecting quality of medical care. According the results of sociological survey of physicians the tools were determined to enhance effectiveness of quality management in medical organization.
About the authors
Matitsin N.O.
The I.M. Sechenov first Moscow medical university of Minzdrav of Russia 119992, Moscow, Russia n.matytsin@gmail.com
Bogachanskaia N.N.
I.M. Sechenov first Moscow medical university of Minzdrav of Russia 119992, Moscow, Russia The research institute of sociology of medicine, health economics and medical insurance
Slusar I.V.
I.M. Sechenov first Moscow medical university of Minzdrav of Russia 119992, Moscow, Russia The research institute of sociology of medicine, health economics and medical insurance
Averchenko E.A.
The health department of the south-western administrative okrug 117403, Moscow, Russia
Baranov A.I.
The health department of the south-western administrative okrug 117403, Moscow, Russia
Kazakova A.A.
The Volgograd state medical university 400131, Volgograd, Russia
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